Member Service Agent

Are you looking for job where you are helping create value to the Austin community? Are you someone that is excels with both working with money and technology, as well as working with people? Do you get excitement for helping members of the public with their future goals financially?

Austin Telco is looking for exceptional individuals for our brand-new Member Service Agent position. We are looking for a dedicated specialist with a member-focus on service excellence and community engagement. A team member driven to assist members and the organization by developing beneficial relationships to maximize member benefits. Ready to take on next-level solutions to create long-lasting membership connections.

If you have a great depth of knowledge of what services Credit Unions provide and can build great relationships with members, this role is for you!

Compensation:

The range is $43,000 - $55,000, commensurate with experience.

Full Benefits Package: Medical, Dental, Vision, Life, 401k, Pension, Bonus Eligibility, Paid Holidays, PTO and Sick Leave, Tuition Reimbursement, Volunteer Opportunities, Business Casual Attire, and more!

Location:

511 N. Bell Blvd, Cedar Park, TX, 78613.

Schedule:

Applicants for this position must be available to work Monday through Friday from 8:00 a.m. to 5:45 p.m. and as scheduled on Saturdays from 8:45 a.m. to 12:15 p.m.

Responsibilities:

Expectations and responsibilities include but are not limited to:

Branch Operations Expectations:

• Be knowledgeable in all products and services offered by the credit union.
• Facilitate account origination and product/service adoption.
• Ensure accurate and complete documentation and process conclusion.
• Identify opportunities to expand membership and portfolio growth.
• Deploy solutions in resolving dynamic member needs.
• Recommend process improvements to optimize efficiency and performance.
• Assist branch leadership in operational needs relating to vault and transactional management.
• Protect our members and the Credit Union in coordination with management from fraud, scams, and unlawful activity.

Community Branch Engagement:

• Exemplify the credit union’s mission and values in serving our members and community.
• Initiate action to exceed member expectations.
• Collaborate with partners and across departments in elevating the member experience.
• Effectively participate in multi-directional and multi-channel communication.
• Seek professional growth and skill development.
• Be involved in community outreach opportunities.
• Understand and assist in creating positive member journeys.
• Advocate for financial literacy and education through member engagement and education.

Additional Responsibilities

• Comply with Bank Secrecy Act (BSA), Anti Money Laundering (AML) and Member Due Diligence Policy & Procedures.
• Ensure completion of all required training and compliance courses as assigned.
• Perform branch roles as business necessity requires.
• Safeguard all member and Credit Union property, information, and systems.
• Serve as Notary Public as needed.

Required Qualifications of Candidates

• HS Diploma/GED
• 1 years of experience in a credit union or bank.
• Friendly and Outgoing Personality.
• Exceptional verbal and written communication skillset.
• Time Management Proficiency.
• Capacity for evolving problem-solving and networking.
• Empathy and respect for those we serve and serve with.
• Integrity in everything you do for our members and organization.
• A daily mindset of service and cooperation is needed to be a part of the organization.

Additional Exceptional Qualifications of Candidates

• Completed related College coursework
• Industry Certifications

Good credit standing is also required and will be verified during the pre-employment stage. Once a contingent job offer is made, a criminal background check and drug screening will be completed.

Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build “True Financial Futures” for the communities we serve and for themselves as career-oriented people. We’re looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home.

Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.