What are the responsibilities and job description for the Front Desk Team Lead position at Austin Urology Institute?
Job description
An expanding Urology Practice is looking for a full-time Front Desk Team Lead in the Austin area. Excellent opportunity for a self-motivated person, willing to provide quality patient services, supervison and be a part of a fast-paced, energetic team.
Essential Responsibilities
- Responsible for front-office functions, including patient relations, check-in/check-out, scheduling, answering phones and returning voicemails.
- Assists front staff in developing and implementing short and long-term work goals
- Prioritizes work activities for front desk staff daily
- Identifies, analyzes and resolves work-related issues
- Ensures office inventory is sufficient; mail is opened and sent to the proper employee; office is open and closed according to policy
- Handles patient complaints appropriately and refers to Practice Manager as needed
- Assists Practice Manager with staff scheduling, ensuring adequate coverage
- Assists Practice Manager in educating front staff on any changes/updates relevant to their duties
- Responsible for daily deposit accuracy
- Ensures that all patient information is accurate and uploaded properly in the EMR
- Assist with explaining benefits and copayments
- Ability to maintain a professional attitude under pressure
- Must be able to multitask
- Dependable and on-time attendance
Minimum Qualifications
· Minimum of 2 years experience in a physician’s office or facility
· Knowledge of insurance plans, including Medicare
· Computer skills, including Word and Excel
· Urology experience a plus
· EMR, Athena experience a plus.
Work Remotely
- No
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Urology
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Athena: 1 year (Preferred)
- Leadership: 1 year (Preferred)
- Medical Office: 2 years (Required)
Work Location: In person
Salary : $21 - $24