Housekeeping Manager, Austria Haus

Essential Duties and Responsibilities

• Assisting in the development and implementation of departmental policies, procedures, and service standards.
• Hiring, training, motivating, developing, coaching of the department employees, housekeeping supervisor, and overseeing and approving these activities performed by the department employees and housekeeping supervisor.
• Selecting and assisting in selecting departmental staff and working with People Services during the onboarding process.
• Providing service and safety training to desired levels; ensuring that training is conducted that meets service standards, goals, and objectives.
• In coordination with the Hotel Resident Manager, and Operations Manager, determining and administering the appropriate staffing levels and scheduling according to budget and business demand; interfacing to coordinate staff operations and customer support; and effectively responding to property inspection and customer service issues.
• Manage the department schedule within labor budgetary guidelines.
• Working with department staff to meet their respective goals and objectives through efficient operations.
• Assists team with day-to-day and hands on operations whenever necessary.
• Responsible for the ordering of all linen and other items necessary for the condominiums, hotel rooms and public spaces of the property.
• Reviews employee performance and provides development and coaching; works with People Services when disciplinary action may be required.
• Continuously inspecting all common areas of the property, Club condominium interiors, and hotel rooms, checking on property condition, presentation, and operations; based on observations, providing direction, feedback, and aiding other departments as needed.
• Assisting with development of portions of the overall budget as determined by the General Manager. Duties include, but are not limited to, the creation, development, management, and administering the daily, monthly, and annual financial process including forecasting, budgeting, payroll, revenue strategies, expense management, monthly recaps, and inventory.
• Reviewing, approving, and submitting department payroll reports to ensure accuracy.
• Receiving, investigating, and acting upon complaints from senior leadership, Unit Owners, and hotel guests to ensure resolution.
• Ensures standards and procedures for cleaning and maintaining orderliness of guest rooms, common areas, offices, and outdoor areas are followed.
• Inspects and evaluates cleanliness and orderliness of all areas of property.
• Responsible for the daily housekeeping boards and scheduling of housekeeping staff.
• Coordinates with the maintenance department on daily requests and preventive maintenance projects.
• Manages inventory and ordering of cleaning and guest supplies and ensures proper availability of items.
• Completes inventory of room supplies after guest departure.
• Ensure security and safety of supplies.
• Work closely with other departments and assist them when needed.
• Develop and implement safety standards that adhere to OSHA guidelines.
• Responsible for coding all invoices for accounting purposes.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.

• Health insurance – two plans available including a Health Savings Account eligible plan!
• Dental, vision, life and disability insurance
• Retirement savings plan with a company match
• Employee Assistance Program
• Hotel discounts for you, your family, and friends
• Hotel comp room program after 6 months of employment
• Paid time off and paid sick leave
• Eligible employees 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future.

• Pay range starting at $62,000 - $70,000 annual salary