Business Operations Associate

A TEAM OF DIFFERENCE MAKERS:

At Author Health, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs) and substance use disorders (SUDs). We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.

As our Business Operations Associate, you'll play a critical role in turning plans into action and signed agreements into thriving partnerships. You'll support the launch of new collaborations with PCPs and payers, as well as other high priority projects, working across all departments to make sure we're set up for success. This role isn't just about checking boxes—it's about bringing creativity, organization, and hustle to ensure every partnership, program, and initiative helps us achieve our mission.

If you're someone who can think strategically, manage complexity, and doesn't mind rolling up your sleeves to get the job done, you'll fit right in.

WHAT IS YOUR SUPERPOWER?

• Implement Projects
• Drive the launch of new PCP and payer partnerships, including defining the end-to-end implementation experience for Author partners
• Drive implementation and execution of high impact internal projects spanning business operations, clinical operations, and more
• Build detailed project plans with clear timelines, milestones, and deliverables.
• Act as a contact for internal and external partners during the implementation phase, ensuring they feel supported and informed, and escalating when necessary.
• Ensure that projects are completed on schedule and to the standard of Author Health
  

Collaborate Across Teams

• Partner with clinical operations, product, technology, marketing, finance, compliance, people, and analytics teams to ensure smooth implementation processes.
• Work with business development to understand new contracts and translate them to implementation planning.
• Work with business leaders to understand high impact projects across the company and where operational support is needed
• Troubleshoot challenges and remove roadblocks
  
  

Improve and Innovate

• Develop scalable tools, templates, and processes to make implementations more efficient and repeatable.
• Track key metrics to measure success and refine our approach.
• Run post-launch reviews to gather feedback, identify improvements, and celebrate wins.
  
  

Be Strategic (and Scrappy!)

• Bring creative solutions to the table when resources are tight or challenges arise—we're a startup, after all!
• Stay ahead of industry trends and operational best practices to keep our processes cutting-edge.
• Advocate for what's needed to make implementations successful, whether it's more resources, tech, or changes to how we work.
  
  

WHAT WE ARE SEEKING:

• We're looking for someone who is both strategic and hands-on, ready to take charge and make things happen.
  
  

Qualifications

• Bachelor's degree
• 2-5 years of experience in healthcare consulting (behavioral health or primary care experience is a bonus!).
• Collaborative working style with the ability to work across different organizations and personalities
• Sharp analytical mind and quantitative skills
• Demonstrated leadership abilities
• Excellent communication and interpersonal skills
• Ability to rapidly learn and adapt to different environments
• Advanced proficiency with Google Slides, Sheets, Docs required
  
  

Additional Skills and Attributes

• Strong project management skills—you're a pro with tools like Monday.com, Google Sheets, Jira, and similar
• A natural communicator who can build relationships, manage expectations, and bring people together.
• Organized, detail-oriented, and ready to tackle challenges with a can-do attitude.
• Comfortable working in a startup setting—where you might need to create a process today that didn't exist yesterday.
• Utility player - you are adaptable and dynamic, excited to take on diverse responsibilities by taking on diverse responsibilities, proactively address challenges, and collaborate across teams to meet evolving business needs
• Passionate about improving mental health care and driven to make an impact.
  
  

WHAT WE OFFER:

• Retirement savings plan (401k) Plan up to 3.5% company match
• Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
• Paid vacation
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
• Performance-based bonuses
• and more!
  
  

NEXT STEPS:

• Submit an application
• Upload an updated resume
• Share LinkedIn profile and/or cover letter
  
  

Author Health LLC is committed to a diverse and inclusive workplace. It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.

Salary range for this opening

Pay Ranges

$90,000—$100,000 USD