Strategy and Operations Manager

A TEAM OF DIFFERENCE MAKERS:

At Author Health, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs) and substance use disorders (SUDs). We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.

As the Strategy and Operations Manager, you will play a key role in driving strategic initiatives and improving daily operations within Author Health's Clinic and Care Management Operations team. You will partner with cross-functional stakeholders to execute projects, optimize processes, and support scalable and reliable operations for our psychotherapy team and other areas of the business. Your key responsibilities will include:

WHAT IS YOUR SUPERPOWER?

Strategic Operations Management.

• Manage and execute key strategic initiatives, ensuring alignment with organizational goals and priorities.
• Identify inefficiencies in clinic and care management workflows and implement process improvements to enhance scalability, reliability, and efficiency.
• Use data and analytics to identify trends, optimize operations, and drive evidence-based decision-making.
• Develop and maintain detailed documentation of workflows, processes, and operational policies.
• Facilitate the sharing of new processes across teams to ensure alignment and consistency company-wide.
• Identify and implement solutions to enhance efficiency, scalability, and the reliability of PHM and CCM processes.
  
  

Project Management

• Lead end-to-end execution of cross-functional projects, ensuring timely delivery and measurable outcomes.
• Partner with the psychotherapy team and other departments to identify operational challenges and develop actionable solutions.
• Develop, implement, and oversee workflows for PHM and CCM programs to improve operational efficiency and program effectiveness.
• Collaborate with the product team to relay team feedback and observations, supporting the design and implementation of in-house technology solutions.
• Track and communicate project progress, barriers, and achievements to stakeholders and leadership.
• Prepare and deliver project reports and updates to leadership, highlighting outcomes, insights, and areas for improvement.
  
  

Data Analysis

• Analyze operational data to identify areas of improvement, inform decision-making, and measure the impact of initiatives.
• Create dashboards and reports to monitor key performance indicators (KPIs) across clinic operations.
• Work with data to create and maintain dashboards and reports to monitor key performance indicators (KPIs) for PHM and CCM programs.
• Provide actionable insights and recommendations to leadership to support strategic planning and operational enhancements.
  
  

Cross-Functional Collaboration

• Work closely with multiple stakeholders, including clinical, product, and operational teams, to align efforts and ensure seamless coordination.
• Act as a liaison between teams to drive effective communication and ensure shared goals are achieved.
• Champion a culture of continuous improvement and exceptional patient care throughout the organization.
• Collaborate with cross-functional teams to execute initiatives and support the scalability of PHM and CCM programs.
  
  

WHAT WE ARE SEEKING:

Qualifications

• Passion for contributing to the dynamic and fast-paced environment of an early-stage healthcare startup.
• Genuine interest in the innovative and evolving landscape of healthcare technologies and solutions.
• Strong analytical thinking, data analysis, and project implementation skills.
• Proactive, self-motivated, and adept at working independently and collaboratively.
• Proficiency in Google Suite with a demonstrated ability to quickly learn new technology tools.
• 3 years of experience in strategy or operations roles, with healthcare strategy or operations experience strongly preferred.
• Demonstrated ability to solve complex problems using data-driven approaches.
• Excellent organizational, communication, and relationship-building skills to work effectively across teams.
• Experience driving alignment in cross-functional environments.
  
  

WHAT WE OFFER:

• Retirement savings plan (401k) Plan up to 3.5% company match
• Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
• Paid vacation
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
• Performance-based bonuses
• and more!
  
  

NEXT STEPS:

• Submit an application
• Upload an updated resume
• Share LinkedIn profile and/or cover letter
  
  

Author Health LLC is committed to a diverse and inclusive workplace. It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.