Demo

Dispatcher

Authority Brands
Fort Myers, FL Full Time
POSTED ON 4/20/2025
AVAILABLE BEFORE 5/19/2025

Dispatcher

Naples, FL, USA Req #614 Tuesday, February 18, 2025

One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Naples area. We are looking for a  Dispatcher  who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company.

Responsibilities :

  • Maintain the service technician schedules and dispatch technicians as service calls are completed.
  • Schedule technicians’ return trips with customers to complete jobs after arrival of parts.
  • Maintain on call schedule for service technician and after-hours service procedures.
  • Enter service calls, schedule calls, and generate call debriefing with technicians daily.
  • Maintain customer database, ensuring complete, accurate, and updated entry of information.
  • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
  • Respond to service technician requests both by radio and phone.
  • Follow up and schedule preventative maintenance service appointments.
  • Review completed service work orders for accuracy.
  • Prepare invoices and timecards for processing.
  • Participate in all company sponsored training classes.
  • Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.

Qualifications :

  • High school diploma or GED required.
  • Dispatcher experience required.
  • Experience using ServiceTitan CRM a plus!
  • Excellent communication and listening skills required.
  • Focus on maintaining a courteous demeanor with all customers and associates required.
  • Ability to follow all safety policies and procedures a must.
  • Must be able to pass a background check and drug screen.
  • Other details

  • Job Family Retail
  • Pay Type Hourly
  • Min Hiring Rate $
  • Max Hiring Rate $
  • Naples, FL, USA
  • Share this job :

    Salary : $18

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