What are the responsibilities and job description for the Dispatcher position at Authority Brands?
Dispatcher
Naples, FL, USA Req #614 Tuesday, February 18, 2025
One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Naples area. We are looking for a Dispatcher who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company.
Responsibilities :
- Maintain the service technician schedules and dispatch technicians as service calls are completed.
- Schedule technicians’ return trips with customers to complete jobs after arrival of parts.
- Maintain on call schedule for service technician and after-hours service procedures.
- Enter service calls, schedule calls, and generate call debriefing with technicians daily.
- Maintain customer database, ensuring complete, accurate, and updated entry of information.
- Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
- Respond to service technician requests both by radio and phone.
- Follow up and schedule preventative maintenance service appointments.
- Review completed service work orders for accuracy.
- Prepare invoices and timecards for processing.
- Participate in all company sponsored training classes.
- Effectively manage conflict resolution with clients through clear communication and addressing all concerns, questions, or problems expediently.
Qualifications :
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Salary : $18
