What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Authority Heating & Cooling?
The position of a dispatcher is to coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer.
Job Responsibilities:
- Dispatch technicians to service calls and maintain technician schedules.
- Prioritize calls according to customer and/or operational needs.
- Coordinate and maintain on call schedules for technicians and after hours procedures.
- Schedule calls, enter service calls, and debrief with technicians.
- Contact customers if there is a delay in their scheduled time.
- Perform administrative duties to assist with the overall efficiency of the operation.
- Perform other duties as assigned.
Requirements:
- High School diploma or GED required.
- Minimum of 2 years prior industry experience in dispatch and coordination preferred.
- Basic computer skills including Word, Excel, and any other software used by the company.
- Geographical knowledge of service area and/or map reading skills.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $18 - $22