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Customer Relations Specialist

Auto Centers
Mattoon, IL Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/6/2025

Description :

Job Responsibilities :

  • Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
  • Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
  • Maintain an ongoing customer database to capture repeat business
  • Keep website up-to-date with vehicle specifications and availability
  • Schedule appointments with interested buyers for test drives and delivery of vehicles
  • Disclosing terms of sales with consumers and reviewing sales with dealership management

Compensation & Benefits :

This is an hourly position paying $16.00-$20.00 per hour. Starting pay is determined based on several factors, which can include the candidate's experience, qualifications, skills, education, and geographic area.

Additionally, this position is eligible to receive a bonus as part of the compensation package. Potential bonus varies based on individual performance metrics and role-specific targets. All new hired reps start at level one during training.

We're proud to offer a variety of benefits to both our full-time and part-time employees! This full-time position is eligible for the following benefits :

  • Health Insurance, Dental, & Vision Insurance
  • Company-Paid Life, Short-Term Disability, and Occupational Accident Insurance
  • AFLAC Supplemental insurance offerings available to employees
  • Employee-Structured Pricing for New and Used Vehicles (full-time employees only)
  • Employee Discount Our team employees receive a discount on labor and part purchases at our facilities.
  • Paid-Time-Off Providing employees time away from work to recharge their batteries is important to us!
  • Holiday Pay Full-time employees receive a paid holiday for our 6 company recognized holidays which include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
  • Employee Assistance Program unlimited phone access to legal, financial, and work-life services
  • Degrees@Work Providing full-time employees the opportunity to earn a college degree at no cost!
  • Jump into the driver's seat of your career and apply today! EEO / AA

    Requirements : Job Requirements :

    The ideal candidate has customer service and / or a general sales background of some sort, is a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in sales.

  • Previous customer service experience
  • Previous call center and / or Internet sales experience a plus
  • Sales experience is a plus, NOT required
  • CRM experience a plus
  • Requires strong communication skills in order to work most effectively with customers
  • Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
  • Excellent follow through and follow up skills
  • Bilingual a plus!
  • Other Duties :

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  • PI310899bbd4c4-31181-36288312

    Salary : $16 - $20

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