What are the responsibilities and job description for the Service Writer/Advisor position at Auto City?
Job Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will be responsible for providing exceptional customer service while managing service requests and ensuring that all automotive services are accurately documented and communicated. This role requires a understanding of automotive repair processes, excellent communication skills, and the ability to effectively upsell services to customers.
Responsibilities
- Greet customers and assess their automotive service needs.
- Accurately document service requests and relay information to technicians.
- Provide estimates for repairs, including oil changes, diesel engine repairs, and other services.
- Manage cash handling and process payments efficiently.
- Utilize auto estimating software to create detailed service quotes.
- Engage in automotive sales by upselling additional services such as shocks, struts, and a/c recharges
- Maintain a clean and organized workspace while ensuring customer satisfaction throughout the service process.
- Follow up with customers regarding their vehicle status and any additional recommended services.
- Help technicians order parts, and mediate with warranty companies.
Requirements
- Prior experience in automotive service writing or a related field is preferred.
- Knowledge of diesel engine repair, oil change procedures, and general automotive maintenance.
- Strong skills in auto estimating and familiarity with automotive sales techniques.
- Excellent communication skills with a focus on customer service.
- Ability to handle cash transactions accurately and responsibly.
- Strong organizational skills with attention to detail.
- A proactive approach to upselling services based on customer needs.
Join our team as a Service Writer where you can leverage your automotive knowledge while providing exceptional service to our valued customers.
Job Type: Part-time
Pay: From $18.50 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $19