What are the responsibilities and job description for the Operations Supervisor position at Auto Driveaway Franchise Systems LLC?
Description
Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety-focused Operations Supervisor to support the dispatch operations team at our Hayward, CA location.
Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.
Essential Duties and Responsibilities:
- Communicate and problem solve with drivers
- Ensure all driver documents are complete, accurate, and imaged
- Assist with the payment and loading of driver funds
- Assist with calling and confirming delivery points
- Provide phone coverage and route calls to appropriate staff
- Implement departmental checklists to support established responsibilities and procedures
- Complete and update all order system work assignments in an efficient and accurate method
- Interact with drivers and other staff in a professional and courteous manner
- Assist with implementing driver assignments as needed
- Foster a team oriented work environment
- Make safety an everyday priority
- Other duties as assigned
Qualifications:
- Possess personal drive and internal motivation toward higher achievement
- Ability to sustain a high level of activity, prioritize and perform a variety of tasks
- Self-motivated with a strong desire for task completion and follow-up
- Sharp attention to detail and accuracy; excellent organizational skills
- Ability to communicate with customers in an enthusiastic and professional manner
- Excellent customer service; both written and verbal
- Routinely demonstrates and creates a cooperative and positive work culture
- Thrives in a team environment
- General office skills- scanning, faxing, copying
- Clean Motor Vehicle Record
Required Experience:
- High school diploma or GED
- Minimum of 2 years of relevant experience, or any equivalent combination of education and experience that demonstrates the ability to do the job
- Minimum 3 years experience with Windows computer system and Microsoft Office Programs (Word, Excel, Outlook, etc)
- Accurate typing skills
- Satisfactory Motor Vehicle Record as you may be called up to assist locally
Auto Driveaway participates in E-Verify.
