Service Manager

Overview
We are seeking a dedicated and experienced Service Manager to oversee our automotive service department. The ideal candidate will have a strong background in automotive service management, with a focus on delivering exceptional customer service and ensuring the efficient operation of our service team. As a Service Manager, you will play a crucial role in aligning the goals of the service department with the overall objectives of the dealership, while also promoting upselling opportunities and maintaining high standards of vehicle maintenance.

Duties

• Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Supervise and train service staff, fostering a positive work environment that encourages professional growth.
• Oversee service writing processes, ensuring accurate documentation of customer requests and vehicle issues.
• Collaborate with technicians to diagnose and resolve complex automotive problems, particularly in diesel engine repair.
• Implement strategies for upselling additional services and products to enhance customer satisfaction and increase revenue.
• Maintain strong relationships with customers, addressing any concerns or complaints promptly and professionally.
• Monitor performance metrics to ensure departmental goals are met, making adjustments as necessary to improve efficiency.
• Stay updated on industry trends and advancements in automotive technology to provide informed recommendations to customers.

Skills

• Proven experience in automotive service management or a related field.
• Strong knowledge of vehicle maintenance procedures and diesel engine repair.
• Excellent communication skills, with the ability to transmit information clearly to both customers and team members.
• Experience in automotive sales and upselling techniques is highly desirable.
• Proficient in service writing and managing customer interactions effectively.
• Ability to align departmental objectives with dealership goals while maintaining high standards of customer satisfaction.
• Strong leadership skills, with a focus on team development and performance improvement.

Job Type: Full-time

Pay: $42,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Roanoke Rapids, NC 27870 (Required)

Ability to Relocate:

• Roanoke Rapids, NC 27870: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $85,000