What are the responsibilities and job description for the Operations Specialist position at Auto Hauler Exchange?
ABOUT US:
Auto Hauler Exchange (AHX) is an innovative startup revolutionizing the auto transport and logistics industry. Our platform connects vehicle shippers and carriers to streamline vehicle transportation with real-time tracking, transparent pricing, and an easy-to-use interface. As we continue to grow, Auto Hauler Exchange is looking for an Operations Specialist to join our startup! This candidate will be responsible for daily operational tasks that come with our B2B Marketplace.
JOB DESCRIPTION:
This role will be tasked with identifying outlying issues within our B2B marketplace, such as length of time vehicles are sitting in the exchange, carrier relations if a carrier is having an issue with the technology, or a shipment, accounts receivable / payable assistance, claims administration assistance, customer service assistance, and other operational tasks. This person will become very educated on B2B marketplace technology and vehicle logistics. They will play an active role in all phases of the account management lifecycle, including overseeing the initial setup and implementation of complex solutions and sophisticated programs, when needed. The Operations Specialist should be able to assist our internal team and vendors with the technical aspects of their position to allow our team and vendors to help them grow. This includes learning and understanding our B2B marketplace technology and integrations inside and out, documenting our solutions, collaborating with vendors to manage, and supporting product growth.
If you have a passion for learning new technology and helping internal operations and administration, we want to chat with you!
RESPONSIBILITIES:
- Become a source of insights about our technology and communicate product and marketing needs back throughout the organization.
- Provide recommendations to management based on customers' business needs and usage patterns – customer feedback.
- Analyze customer data and report findings to management.
- Build working relationships with vendors, customers, and AHX team members.
- Facilitate ongoing relationships with enterprise accounts, as appropriate.
- Assist in identifying ideas for new products, services, and partners with the goal of increasing client retention and client growth.
- Serve as a catalyst for change and continuous improvement - leverage existing resources, develop new material, and working with other key personnel to refine and implement changes.
- Contribute actively to ongoing informal and formal dialogue and feedback processes with product management, technology, service, and training to advance the product and service roadmap.
- Work closely with Operations and Accounting departments on a daily basis.
- Be engaged with colleagues and accounts and lead by example by personally owning and delivering against target for a small subset of clients and prospects.
- Serve as escalation point for customer issues ensuring issues are resolved quickly by leveraging resources across the company.
- Perform technology demonstrations to vendors, prospects, and customers.
ABOUT YOU:
- You are coachable and team oriented; we are startup, it is all hands on deck every day!
- You are patient and empathic towards customer concerns.
- You have the ability to perform data entry functions quickly and accurately.
- You have the ability to learn and understand at a deep level our B2B marketplace technology.
- You have the ability to effectively multi-task and to work within multiple technology platforms.
- You have excellent verbal communication skills.
- You are meticulous and have excellent project and time management skills.
- You are a motivated self-starter with an understanding of key customer success concepts and a passion for collaborating with customers.
- Bachelor’s degree, or relevant work experience a plus.
- A background with Excel and Google docs a plus.
- Familiarity with technology platforms or vehicle logistics experience a plus.
- 1 year experience in a technical support or operations support role is preferred.
JOB TYPE:
- Full-time
- Salary, Non-Exempt
BENEFITS:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
SCHEDULE:
- 8 hour shift
- Weekends as needed
LICENSES/CERTIFICATIONS:
- Driver's License (Required)
WORK LOCATION:
Rochester, MI / Hybrid
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Why Join Auto Hauler Exchange?
Impact: Be a key member of a fast-growing startup where your work will directly impact the business and shape the future of the auto transport industry.
Growth: We’re scaling rapidly, and this role offers significant opportunities for career growth and skill development.
Collaborative Culture: Work in a dynamic, fast-paced, and flexible environment with a passionate team committed to innovation and excellence.
How to Apply:
If you're ready to take on a diverse and exciting role in a fast-paced startup, we'd love to hear from you! Please submit your resume, along with a cover letter detailing your relevant experience and why you're interested in joining Auto Hauler Exchange.
Auto Hauler Exchange is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
