What are the responsibilities and job description for the PCDJR : SERVICE ADVISOR position at Auto Inc?
Job Details
Job Location
Plainview CDJR - Plainview, TX
Description
Job Summary
Communicate with and assist customers with their vehicle needs and perform duties assigned to ensure the service on vehicles are completed efficiently and professionally.
Essential Functions
- Greet customers in a timely, friendly and professional manner
- Obtain current customer and vehicle data, make changes in dealership system as needed
- Interview customers to determine the nature of customers concerns and needs
- Perform vehicle walk-around with customer looking for additional sales opportunities
- Thoroughly complete repair orders
- Communicate with customers by phone to schedule appointments and relay vehicle status updates
- Inspect repaired vehicles prior to delivery
- Maintain Customer Satisfaction Index standards
- Maintain individual performance standards
- Keep work area clean and organized
Pre-Hire Requirements
Education and Experience Required
Frequent standing, walking, bending / stooping / squatting, grasping / gripping, writing / typing, driving / operating equipment and vision (beyond arms length), sitting, hearing, speaking
Working Conditions
While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.
