Service Advisor/Writer

Job Summary:

The Automotive Service Advisor will act as the main point of contact between the customer and the service department. The ideal candidate will have a strong understanding of automotive repair, excellent communication skills, and a passion for customer service. The Service Advisor will schedule repairs and maintenance, offer service recommendations, and ensure customer satisfaction.

Key Responsibilities:

• Greet customers in a friendly and professional manner, assessing their service needs and answering any questions.
• Provide customers with accurate estimates for vehicle services and repairs.
• Schedule service appointments and ensure timely completion of work.
• Explain technical details of repairs and maintenance to customers in an easy-to-understand manner.
• Advise customers on recommended services, including routine maintenance and potential repairs.
• Coordinate with technicians and parts department to ensure timely and quality repairs.
• Maintain detailed records of customer interactions, service history, and repairs.
• Process customer payments and handle billing inquiries.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Stay up-to-date on the latest vehicle technology and service techniques.
• Ensure a clean, organized, and customer-friendly service department environment.

Qualifications:

• High school diploma or equivalent (Associate's degree or certifications in Automotive Technology is a plus).
• Previous experience as a Service Advisor, Service Writer, or similar role in the automotive industry is preferred.
• Strong knowledge of automotive repairs and maintenance procedures.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient with computer systems and service management software (Tek Metric).
• Strong attention to detail and organizational skills.
• Valid driver’s license with a clean driving record.

Why Work with Us?

• Competitive pay and incentive opportunities based on performance.
• Health and dental insurance, 401(k), and other benefits.
• Opportunities for advancement and career growth within the company.
• Supportive team environment where your contributions are valued.

If you're a motivated, customer-focused individual with a passion for the automotive industry, we'd love to hear from you!

Job Type: Full-time

Pay: $45,000.00 - $110,000.00 per year

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $45,000 - $110,000