Assistant Service Manager/Service Advisor

Auto Mart USA is hiring an Assistant Service Manager to join our successful team. At Auto Mart USA, a family dealership, you’ll find the opportunities, resources, and support you will need to grow and develop your career.

We are committed to your success and are invested in your future. With our customers, team, and our facilities at our best interest, Auto Mart hires leaders who build a culture of excellence and provide a first class customer experience.

Creating a long lasting, repeat business relationship with all of our customers is what we strive for. As our business continues to grow, we are seeking a talented Service Advisor that possess excellent leadership skills.

What will you do?

• Works directly with the service manager, advisors and technicians to handle work flow to make sure the shop is efficient and profitable
• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
• Sell needed maintenance services and related parts to customers
• Identify customer requests
• Conduct a complete vehicle walk around
• Present multi-point inspection results to customers
• Recommend needed maintenance services and related parts
• Conduct a detailed active delivery of each vehicle
• Make appropriate prospecting and follow-up contacts with owners
• Provide outstanding customer service in accordance with dealership policies
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance.
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Order and bill parts to corresponding repair orders.
• Perform all other duties and special projects as assigned.
• Ability to set and achieve targeted goals

What are we looking for?

• Bi-Lingual (Spanish)
• High school diploma or general education degree (GED)
• Proven ability to provide an exceptional customer experience
• 1 year experience working in a service advisor or express service advisor capacity
• Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department
• Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters
• Good analytical and problem solving skills
• Exceptional organizational and multi-tasking ability
• Ability to work under pressure
• Understanding of vehicle maintenance requirements and operations

Employee Benefits:

• Medical
• Vision
• Dental
• Accidental, Critical, & Hospitalization
• Short Term Disability
• Life Insurance
• Paid time off
• Paid Holidays
• Sick Leave
• Growth opportunities
• Saturday Lunches
• Discounts on products and services

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Weekends as needed

Experience:

• Service Advisor: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $75,000