What are the responsibilities and job description for the Customer Service associate/Collector position at Auto Now?
About Us:
Auto Now is a reputable Buy Here Pay Here (BHPH) auto dealership dedicated to providing quality vehicles and financing options to customers who may have credit challenges. We take pride in our commitment to helping individuals with diverse financial backgrounds secure the vehicles they need while offering exceptional customer service and ensuring a seamless car-buying experience. We work in a fun, fast paced atmosphere assisting our customers to be successful in their auto loans. Our Customer Service Representatives love our great work environment, and once trained enjoy the fact they are empowered to do what is necessary to help our customers be successful in their auto loan.
Job Description:
As a Customer Service Representative at Auto Now, you will play a critical role in ensuring the financial stability of our dealership and assisting our customers in successfully managing their auto loans.
Responsibilities:
Auto Now is a reputable Buy Here Pay Here (BHPH) auto dealership dedicated to providing quality vehicles and financing options to customers who may have credit challenges. We take pride in our commitment to helping individuals with diverse financial backgrounds secure the vehicles they need while offering exceptional customer service and ensuring a seamless car-buying experience. We work in a fun, fast paced atmosphere assisting our customers to be successful in their auto loans. Our Customer Service Representatives love our great work environment, and once trained enjoy the fact they are empowered to do what is necessary to help our customers be successful in their auto loan.
Job Description:
As a Customer Service Representative at Auto Now, you will play a critical role in ensuring the financial stability of our dealership and assisting our customers in successfully managing their auto loans.
Responsibilities:
- Loan Portfolio Management:
- Monitor and maintain a portfolio of customer auto loans.
- Review and analyze customer accounts to identify delinquent payments and potential issues.
- Initiate contact with customers who are past due on their payments to negotiate payment arrangements.
Customer Communication:
- Conduct professional and empathetic communication with customers regarding their loan status.
- Assist customers in understanding their financial obligations and available options for repayment.
- Address customer inquiries and concerns promptly and courteously.
- Maintain a polite and professional demeanor when communicating and negotiating with customers regarding collections.
Payment Processing:
- Accurately record and process customer payments.
- Ensure compliance with company policies and procedures regarding payment processing.
- Collaborate with other departments to resolve payment discrepancies
Collections and Recovery:
- Implement effective collection strategies to recover overdue payments.
- Evaluate the need for and initiate repossession proceedings when necessary, adhering to legal and regulatory requirements.
- Assist in maintaining low delinquency and repossession rate objectives.
- Follow up on insurance claims and on impounded vehicles.
Reporting and Documentation:
- Maintain accurate and up-to-date records of customer interactions and payment histories.
- Prepare and submit regular reports on the status of loan portfolios and collections efforts.
Compliance:
- Stay informed about relevant laws and regulations governing collections and lending practices.
- Ensure that all collection activities are conducted in compliance with legal and ethical standards.
- Ensure compliance with laws relating to the collection of a debt, while abiding by the law at all times.
Qualifications:
- High school diploma or equivalent, preferred.
- Previous experience in collections, loan servicing, or a related field is a plus.
- Strong interpersonal and communication skills with an ability to handle challenging conversations professionally.
- Strong attention to detail and accuracy in financial transactions.
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced and dynamic environment, task oriented.
- Basic computer skills, including familiarity with MS Office applications.
- Ability to work independently and as part of a team.
- A commitment to ethical and respectful customer interactions.
Benefits:
- Health, dental, and vision insurance options.
- Paid vacation.
- Positive and collaborative work environment.
- Retirement savings plan with employer match.
If you are a motivated and compassionate individual with a strong sense of responsibility and a desire to help customers succeed, we encourage you to apply for the Customer Service Representative position at Auto Now. Join our team and be a part of our mission to provide accessible and reliable transportation solutions to our community.
Auto Now is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We look forward to receiving your application and potentially welcoming you to our team!
*Note: The specific job responsibilities and qualifications may vary based on the dealership's unique needs and requirements.*