What are the responsibilities and job description for the General Manager (Automotive Exp. NOT required) position at Auto Repair at The Hive?
Are you a servant leader?
Can you motivate and inspire a team?
Hold people accountable because they understand the "why"?
Do you have discipline in your own life?
Did you read/listen to at least one self improvement book this last year?
Is there a fire burning deep inside that wants more everyday?
Are you an A-player who has managed a team of A-players?
If you answered yes to ALL those questions, then you should keep reading and apply today! Automotive experience is not required.
Company Overview
Auto Repair at The Hive is the largest independent full-service automotive service center in the Palouse region, serving Pullman, WA and Moscow, ID areas. Our mission is to provide expert diagnostic services and necessary repairs to ensure our customers' vehicles run smoothly and safely, all while offering dealership-level services at competitive prices. We are tracking 3mm in annual revenue with 10 employees and command over 20% of the market share.
Summary
As a Store Manager at Auto Repair at The Hive, you will be responsible for overseeing daily operations and ensuring exceptional customer service. This role is pivotal in maintaining our high standards of service while leading a team of skilled technicians and support staff.
Responsibilities
- Supervise daily store operations to ensure efficient workflow and customer satisfaction.
- Manage staff relations and performance evaluations to foster a productive work environment.
- Implement effective sales strategies to meet store goals and enhance profitability; cold calls, follow-ups, and most important relationship building.
- Collaborate with technicians to ensure timely service delivery and quality assurance.
- Handle customer inquiries and resolve issues promptly to maintain high service standards.
- Develop training programs for new employees to ensure consistent service excellence.
Qualifications
- Proven experience in store management of a retail environment.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent customer service skills with a focus on building positive relationships.
- Ability to read a financial statement is a positive.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong communication skills for effective collaboration with staff and customers.
- Knowledge of automotive services is not required (we have an entire team of automotive experts)
If you are ready to take the wheel as our Store Manager and drive exceptional service in the automotive industry, we invite you to apply today!
Job Type: Full-time
Pay: $75,091.00 - $125,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Ability to Commute:
- Moscow, ID 83843 (Required)
Ability to Relocate:
- Moscow, ID 83843: Relocate before starting work (Required)
Work Location: In person
Salary : $75,091 - $125,000