What are the responsibilities and job description for the Bilingual Quality Assurance Representative position at Auto Repair Network?

Job Description

Now Hiring : Bilingual Spanish / English Quality Assurance Representative – Remote Option Available!

17.00 / Hour | Full-Time | Monday – Friday | No Weekends

Are you fluent in English and Spanish and have a keen eye for detail? Do you enjoy reviewing customer interactions to ensure top-quality service? If so, Auto Repair Network is looking for a Bilingual Quality Assurance Representative to join our team!

This is an entry-level role, perfect for someone with strong listening skills and a passion for ensuring customer service excellence. You’ll be reviewing calls across multiple departments—from activations to customer support and retention processes—making sure every interaction meets our company’s high standards.

Why Work With Us?

17.00 per hour – Competitive hourly pay
Monday–Friday schedule – No weekends!
Remote work option – Work from home with reliable internet
Full-time position – Stability & career growth opportunities
Supportive team environment – Be part of a company that values quality and improvement

Compensation : 17 hourly

Responsibilities :

Review and evaluate customer interactions in English and Spanish

Ensure processes and quality standards are followed correctly

Provide constructive feedback to improve call quality compliance

Identify training and coaching opportunities for the team

Maintain detailed reports on call performance and trends

Qualifications :

Bilingual (English & Spanish) – Fluent in both written & spoken communication

Detail-oriented – You notice small details that make a big impact!

Strong listening & analytical skills – Ability to assess and evaluate call quality

Intermediate computer skills – Comfortable navigating reporting tools & call review systems, able to troubleshoot common computer issues

Self-motivated & reliable – Ability to work independently in a remote setting

Time management skills

Strong internet connection

About Company

Auto Repair Network is a leading call center specializing in the sales and support of Vehicle Service Contracts. Our mission is to provide exceptional customer service and comprehensive coverage options for vehicle owners across the country. We are currently seeking talented individuals to join our ever-growing team!

Salary : $17

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Bilingual Quality Assurance Representative

What are the responsibilities and job description for the Bilingual Quality Assurance Representative position at Auto Repair Network?

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