What are the responsibilities and job description for the Automotive Service Advisor - NorthCoast Mitsubishi West Cleveland position at Auto Services Unlimited?
AUTOMOTIVE SERVICE ADVISOR: Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. They are well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by:
- Promptly and professionally answering service calls, and setting and confirming appointments
- Accurately and thoroughly writing repair orders
- Acting as a reliable, responsive liaison between the technician and customer
- Patiently and thoroughly assisting our customers through the service process.
- Collaborating with team members for loaner availability, proper warranty processing and disclosure
WHAT WE OFFER:
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Ongoing professional development
- Family-friendly and inclusive culture
- Career growth and internal promotions
- Custom and competitive wage plans
- Sundays off to create a schedule that allows you a job and a life
RATE OF PAY:
- $55K-$75K
OUR EXPECTIONS:
- Preferably, although not required, at least 2 years of service experience
- A strong record of positive customer satisfaction results
- Good organization skills and a friendly personality
- Fantastic communication skills
- A professional personal appearance
- A team-oriented and self-motivated attitude
- The ability to work with little supervision
- A clean driving record
Auto Services Unlimited “ASU” is an Equal Opportunity Employer. ASU does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, noon-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are determined based on qualifications, merit, and business need.
Salary : $55,000 - $75,000
