What are the responsibilities and job description for the Service Advisor/Writer position at Auto shop?
Service Advisor Job Description
The Service Advisor will assist the Store Manager oversee all the daily operations of the store. They will manage the store’s employees time by scheduling and assigning duties and responsibilities.
They will oversee the operational and organizational standards of the store as well as implement the marketing, advertising and financial strategy dictated by the Store Manager.
The Store Manager will regularly review the weekly and quarterly financial data, with the service advisor, of the store to ensure the store is meeting the financial goals.
Responsibility
Scheduling of appointment for customers
Checking in/out customers repair orders
Cash Management
Time management
The ability to explain what is happening with customer cars.
Assign duties and responsibilities to the store’s staff.
Retail supervision, and policy implementation
Inventory management
Customer service leadership
Skills
Excellent communication skills.
People skills with the ability to lead and motivate a team.
The ability to work in high-pressure situations and to “think on your feet.”
Be able to read and understand sales data.
Excellent organizational and time management skills.
Self-motivated with a high level of confidence.
Requirements:
Excellent Customer Service Skills.
Ability to work a full-time flexible schedule Monday – Saturday, including morning, afternoon and weekend shifts, and to work overtime as needed.
Previous automotive experience preferred, but not required
Previous experience analyzing company financials including Profit and Loss Statement preferred, but not required
Take pride in delivering excellent customer service
Preferred Qualifications
Retail or Automotive Management experience
Thrive in a busy, fast-paced retail environment
Excellent verbal communication skills
Knowledge of cataloging and/or inventory management systems a plus
Automotive parts, equipment or systems knowledge
Bilingual preferred (Not Required)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $25