What are the responsibilities and job description for the Lead Automotive Service Advisor position at Auto Techs Only Inc.?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team in our brand new dealership. The ideal candidate will act as a liaison between customers and the service department, ensuring that all automotive service needs are met efficiently and effectively. This role requires strong communication skills, a solid understanding of automotive repair processes, and the ability to manage customer expectations while delivering exceptional service.
Duties
- Greet customers upon arrival and assess their automotive service needs.
- Provide accurate estimates for repairs and services based on customer descriptions and vehicle inspections.
- Maintain detailed records of customer interactions, service requests, and transactions.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Communicate with customers regarding the status of their vehicles, including any additional repairs needed.
- Handle cash transactions and process payments accurately.
- Ensure customer satisfaction by addressing concerns or complaints promptly and professionally.
- Stay updated on automotive industry trends, dealership policies, and service offerings.
Skills
- Experience in a dealership environment preferred.
- Proficient in cash handling procedures.
- Strong knowledge of auto estimating processes.
- Familiarity with automotive repair techniques, including diesel engine repair.
- Ability to transmit information clearly between customers and service technicians.
- Background in auto service management is advantageous.
- Solid understanding of automotive service operations and mechanical knowledge.
- Excellent service writing skills to document customer requests accurately.
Join our team as an Automotive Service Advisor where your expertise will contribute to providing outstanding customer experiences in the automotive industry.
Job Type: Full-time
Pay: $57,584.00 - $69,860.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Experience:
- Service Writing: 1 year (Required)
Ability to Commute:
- Cordell, OK 73632 (Required)
Ability to Relocate:
- Cordell, OK 73632: Relocate before starting work (Required)
Work Location: In person
Salary : $57,584 - $69,860