What are the responsibilities and job description for the Billing Specialist position at AutoAlert?
Billing Specialist
Location – Kansas City
Working Group – Hybrid, 1-2 Days In Office/Month
Travel Required – No
Classification – Non-Exempt
Salary Range: $45,000 to $55,000 base 5% Discretionary Bonus
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.
About AutoAlert
AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.
Role Description
The Billing Specialist is responsible for all aspects of customer data integrity related to invoicing, customer communications, month-end transactions, account reconciliations and special projects.
You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals to increase brand favorability, customer engagement and advocacy, and revenue growth.
- Maintains client records related to invoicing and bill payment
- Investigates and responds to billing discrepancies
- Assist in preparing OEM co-op statements
- Provides excellent customer service to internal and external clients
- Assists with month-end closing duties
- Provides supporting documentation for audits
- Other duties as assigned
Your Experience and Impact
- High School diploma required, associate’s degree preferred
- 1 or more years billing experience preferred
- Proficient in data entry and management
- Ability to communicate with account holders in a courteous manner
- Strong Excel skills (formulas, pivot tables, etc.)
- Demonstrated ability to work in a team-oriented, collaborative environment
- Experience with NetSuite and Salesforce a plus
- Demonstrated ability to analyze problems/issues, gather data and information, evaluate, and recommend alternative solutions
- Strong verbal and written communication skills
- Detail-oriented, organized, and capable of prioritizing and focusing on responsibilities
- Ability to adapt in a positive manner to changing priorities and to remain calm in fast-paced environment
Supervisory Responsibilities
This position has no direct supervisory responsibilities but works with other team members inside and outside of the department.
Across all teams, we look for the following Values:
- Be a Role Model
- Be Passionate About our Partners’ Success
- Own Working Together
- Deliver Results
Living the AutoAlert values is core to all team members’ success. We welcome and encourage all people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer, focused on providing a positive place for you to grow your career.
Accommodations
If you require assistance applying for open positions, please reach out to Human Resources at hr@autoalert.com.
Benefits
AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.
Posting Statement
AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any third-party agency or company that does not have a signed agreement with AutoAlert.
We are unable to sponsor H1-B Visas.
Salary : $45,000 - $55,000
