Assistant General Manager

Description

Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community. Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often. Our first location will open in Moab,

Sound good? We’d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Responsible for supporting the General Manager in ensuring that daily operations are smooth and efficient while maintaining a focus on guest and associate satisfaction.
• Lead by example: provide high-quality service and uncompromising hospitality towards all customers and team members.
• Manage a multi-cultural team and lead in a manner that embraces diversity.
• Oversee the housekeeping supervisor and housekeeping team.
• Play a lead role in managing the PMS and associated technological systems.
• Oversee the Retail shop, responsible for ensuring the front office team properly stocks and sets the retail area.
• Interview and hire team members, then, train and develop for technical, hospitality, communication, management, and organizational skills. Guide all team members towards success as it relates customer satisfaction, property business and financial goals.
• Keep team members informed about daily operations and events.
• Ensure team members are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
• Monitor associate performance, provide supervision and professional development, scheduling, conduct counseling and evaluations and deliver recognition and rewards.
• Support General Manager with Human Resource issues. Manage disciplinary issues with discretion, confidence and in a compassionate manner.
• Lead departments in the achievement of financial/business goals and expectations in accordance with the operating budget; monitoring progress monthly and implement controls for expense management.
• Ensure that Autocamp standards, operating procedures and policies are in place and followed.
• Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
• Report any unusual occurrences immediately to the general manager. Complete and submit compliance-related reports and forms as needed.
• Develop and implement plans that continually improve upon guest satisfaction and associate performance. Respond and follow up on assigned customer care issues.
• Create memorable check-in and check-out experiences for guests to encourage repeat visits.
• Communicate with department leads and supervisors about daily audits and controls so all are informed about proper procedures.
• Balance all daily transactions and transmit figures to corporate headquarters.
• Know the facilities and hours of operation of the property.
• Be familiar with sales strategies; communicate daily with the sales coordinator.
• Performs any other duties as requested by the General Manager.
• Responsible for supporting the General Manager in the oversight of department supervisors and team members.

DESIRED SKILLS AND EXPERIENCE

• Minimum of two years equivalent experience in an upscale hospitality environment.
• Previous experience with hotel PMS and POS systems.
• Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• Bachelor's degree (B. A.) from a four-year college or university preferred.

THE RIGHT PERSON WILL….

• Comfortable working with a wide variety of guests and employees, and able to negotiate through difficult situations
• Strong management and relational skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be able to stand often and regularly walk around the property, including up and down stairs.
• Must be able to occasionally help others with lifting objects up to 50 pounds.
• Must be comfortable in and enjoy working in the outdoors. You also must be able to hear well enough to communicate on the phone and in person; and see well enough to work on a computer, read reports and drive.
• Must be a MacGyver, and able to find solutions when issues arise.

Salary : $60,000 - $65,000