Food Beverage & Retail Lead

Description

Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community. Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often.

The Food & Beverage Lead will support Field Station food and beverage processes across multiple outlets, as well as, Guest Services when needed. They will help to create an exceptional guest experience and will partner with all other departments on the property. This position will respond to inquiries and problems in a 

Requirements

Essential Functions:

• Greet and welcome guests by speaking in a warm, friendly, and courteous manner. 
• Provide service of all food and beverage programs in an efficient and friendly manner and per Field Station’s policies.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving. 
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Assist with placing orders for all food, beverage, and select retail products from qualified vendors. 
• Process transactions for food, beverage retail, and rental sales.
• Resolve guest complaints.
• Assist in solving guest billing discrepancies.
• Ensure that food & beverage offerings are on brand and within budget guidelines
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Receive and secure products according to the Purchase Order SOP.
• Properly label & date accordingly to comply with applicable state and federal regulations. 
• Review FBR invoices to ensure the product was received and submitted to the GE Manager for coding.  
• Maintain up-to-date data in the POS/Automated Restaurant Software.
• Maintain F&B inventory par levels of all items based on volume and expiration.
• Manage monthly F&B inventory and support with Retail Inventory: must be available on the 1st of every month  
• Communicate with department leads about daily audits and controls so all are informed about proper procedures. 
• Responsible for helping train new Team Members and continuous training of existing Team Members.
• Ensure all F&B/Retail team members are certified in Alcohol Awareness training and Food Handlers.
• Assist with scheduling/overseeing of Field Station Staff Led Experiences.
• Participate in all conference calls as required.
• Fully trained on front desk applications and able to assist Guest Experience team members as necessary.
• Assists with inquiries that relate to Field Station’s services, events, directions, local attractions, etc.
• Provide delivery of guest-requested items.
• Perform any other duties as requested by the Manager.

Competencies

• A passion for the great outdoors.
• Ability and comfort in working with cloud-based applications; knowledge of Google Suite products preferred.
• Strong relational skills 
• Thoroughness and attention to detail
• Excellent and attentive customer service
• Must be a MacGyver, and able to find solutions when issues arise

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The role requires the ability to move and lift up to 35 lbs and bend, twist, stoop, kneel, crouch, squat, and reach overhead.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $22