What are the responsibilities and job description for the Front Desk Hospitality Associate position at AutoCamp?
Job Description
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- We are seeking a highly skilled and detail-oriented Front Desk Night Auditor to join our team at AutoCamp. The successful candidate will be responsible for ensuring seamless guest experiences during the overnight shift, while also completing audit procedures with accuracy and efficiency. ">
- The ideal candidate will possess strong relational skills, thoroughness, and an attention to detail, with excellent customer service skills to provide attentive support to guests. ">
About AutoCamp
">AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality.
">Responsibilities
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- Greet and welcome guests by speaking in a warm, friendly, and courteous manner. ">
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible. ">
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance with AutoCamp's policies. ">
- Collect and distribute messages for guests. ">
- Pre-register, block, and take reservations; and when necessary, future reservations following hotel rate structures, discounts, and sell strategies. ">
- Resolve guest complaints and assist with inquiries related to AutoCamp's services, events, directions, local attractions, etc. ">
- Assist in solving billing discrepancies. ">
- Perform cancellations according to procedures. ">
- Follow through and complete Supervisor's checklist by end of shift. ">
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor. ">
- Attend department meetings. ">
- Perform any other duties as requested by Supervisor. ">
Requirements
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- Ability and comfort in working with cloud-based applications. ">
- Preferred: Knowledge of Google Suite products. ">
- Preferred: Customer service background. ">
Education
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- No educational requirement. ">
- Preferred: College degree in hospitality, business administration, or similar. ">
What We Offer
">$21.00 per hour Benefits & Perks
">AutoCamp
Salary : $21
