Ford Service and Parts Director

AutoFair Ford of Haverhill is now seeking a Service and Parts Director to join our team. Are you passionate about helping customers? Apply with us today!

Our Service and Parts Managers develop strong relationships with customers while becoming a trusted advisor and partner in assisting them in making the right decision. The right fit will train and mentor Service Advisors, Service Technicians and Parts counter people to ensure customers' end-to-end needs are met and that no customer is left unserved or under served. Service Managers utilize all relevant tools to drive profitable growth.

Benefits:

• High earning potential with performance-based compensation
• Aggressive & Rewarding Compensation Package
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Paid vacation
• World-class training and professional development
• Growth opportunities for career advancement
• Employee vehicle purchase plans
• Discounts on products and services
• Health and wellness

Responsibilities:

• Oversee operations in an auto service drive through unit to ensure compliance with quality standards
• Contact clients and convince them to bring vehicles to their unit for repairs
• Adopt all service processes set fourth by management and the Ethos training team
• Coach mentor train all team members regarding all processes
• Review and inspect that processes and compliance are followed daily
• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
• Conduct price negotiations with clients to reach a favorable bargain for both management and client
• Maintain accurate record of all accounts and relevant financial information
• Ensure automotive service staff comply with environmental laws and regulations
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Assign and schedule work duties to auto service staff according to their skills
• Follow up customers to obtain feedback and ensure they are satisfied with received service
• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry

Requirements:

• High school diploma or GED required
• 2 or 4 year college degree preferred
• At least 3-5 years of automotive service experience is required
• Must have experience with dealer management systems
• Desire to coach, teach, mentor and train team to exceed their goals
• Excellent computer skills needed
• Excellent customer service skills
• Ability to be analytical, problem solve and multitask
• Self-motivated, enthusiastic presence in a team environment
• Strong written and communications skills
• Consistent and stable work history
• Must have valid driver's license, and clean driving record

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group offers opportunities with the following brands:

Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen

AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.