What are the responsibilities and job description for the Receptionist / Cashier position at Autohaus BMW?
Since opening in 1966, Autohaus BMW, is absolutely committed to providing an exceptional consumer experience and we know that starts with YOU. If you want to work in an environment where customer service is our priority and you would like unlimited earning potential then this might be the place for you. We are a family-owned with a state of the art facility. Our products, values, and culture, bring the “Autohaus Experience” and we are always looking to add to our growing team!
What We Offer:
- Health/Dental/Life Insurance
- 401K (available after 1 year)
- Employee Lease Program
- PTO
- Family-owned
- Excellent store culture
- State of the art facility
Responsibilities:
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications:
- Experience with Microsoft Office suite is a plus
- Available to work flexible hours on weeknights & weekends
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Clean driving record