What are the responsibilities and job description for the Automotive Service Advisor position at Autohaus on Edens?
Job Description
Job Description
Please note; this role is based in Northbrook.
Job Summary :
We are seeking a friendly, organized, and knowledgeable Automotive Service Advisor to join our team. The Service Advisor acts as the primary liaison between customers and the service department, ensuring that customers receive exceptional service and their vehicles are maintained or repaired efficiently. This role requires excellent communication skills, technical knowledge of vehicles, and a commitment to delivering a superior customer experience.
Key Responsibilities :
- Greet customers and assess their vehicle service needs with professionalism and empathy.
- Communicate vehicle issues, repair options, and estimated costs clearly to customers.
- Prepare detailed work orders and relay information to technicians accurately.
- Maintain regular communication with customers during the repair process, providing updates and addressing any concerns.
- Offer recommendations for additional services or repairs based on vehicle inspection results.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Handle billing, invoicing, and payment processing for completed services.
- Maintain accurate records of customer interactions, vehicle history, and repair details.
- Resolve customer complaints promptly and professionally, escalating issues to management if necessary.
- Stay updated on automotive technologies and manufacturer recommendations to provide accurate advice.
Qualifications :
Preferred Skills :
Benefits :
Compensation :
Company Description
We’re Autohaus on Edens – Chicago’s North Shore premier Mercedes-Benz automotive dealership, located in Northbrook. We specialize in providing the ultimate client service experience coupled with unmatched expertise. Mercedes Benz creates some of the most sought-after vehicles in the world. Together, we share the conviction : On the road to driving performance, short cuts never win the race. We share this same conviction with our entire team.
The foundation of our success for more than 50 years is our dedicated team built on trust, respect, integrity and our commitment to our work and each other. If you’re looking to enhance your career and grow your existing skill set, we offer a perfect team-based environment with unlimited career growth potential! Most importantly a friendly working atmosphere with a great group of team players that help each other all the time. Come join our team and let us show you the respect and appreciation you deserve.
Company Description
We’re Autohaus on Edens – Chicago’s North Shore premier Mercedes-Benz automotive dealership, located in Northbrook. We specialize in providing the ultimate client service experience coupled with unmatched expertise. Mercedes Benz creates some of the most sought-after vehicles in the world. Together, we share the conviction : On the road to driving performance, short cuts never win the race. We share this same conviction with our entire team. The foundation of our success for more than 50 years is our dedicated team built on trust, respect, integrity and our commitment to our work and each other. If you’re looking to enhance your career and grow your existing skill set, we offer a perfect team-based environment with unlimited career growth potential! Most importantly a friendly working atmosphere with a great group of team players that help each other all the time. Come join our team and let us show you the respect and appreciation you deserve.
Salary : $100,000