What are the responsibilities and job description for the Automotive Service Operations Manager position at Autoland Toyota Chrysler Jeep Dodge Ram?
Company Overview
At Autoland Toyota Chrysler Jeep Dodge Ram, we foster an environment where respect and dignity for every customer is paramount. Our associates are our most valuable asset, and growth opportunities are encouraged through diligence, teamwork, and creativity. Above all, the highest standard of honesty and integrity guides our business practices.
We seek a highly motivated candidate with Automotive Service Management experience to drive excellent results in customer service and operational efficiency/profitability in our Service Department.
Job Description
- Responsible for the daily operations of the Service Department, striving to achieve monthly goals on customer satisfaction, operations, and finance.
- Must be customer-focused with exceptional communication skills, managing Service Advisors and Technicians to assist customers and make recommendations on needed service repairs.
- Develop and implement standards and processes to elevate the customer service experience.
- Effectively manage the team to meet sales performance, productivity, efficiency, and customer service goals.
Salary: Estimated $60,000 - $80,000 per annum
Required Skills and Qualifications
- Minimum 3 years of experience as a Service Manager.
- Strong focus on providing excellent customer service.
- Excellent computer, telephone, and technology skills.
- Minimum High School Diploma/GED.
- Valid Driver's License and clean driving record.
Benefits
- Medical, Dental & Vision Insurance.
- 401K Plan.
- Paid time off and vacation.
- Growth opportunities.
- Paid Training.
- Employee vehicle purchase plans.
- Family-owned and operated.
- Health and wellness programs.
- Discounts on products and services.
- Air-conditioned shop.
- State-of-the-art facility and cutting-edge technology.
About Us
We are an equal opportunity employer, committed to a discrimination-free work environment, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
Salary : $60,000 - $80,000