Collector

Join Our Award-Winning Team as a Collector in the Student Loan Department!

Location: Goodlettsville, TN (Hybrid Work Environment Available)
Pay Range: $16.00 - $19.00/hour Uncapped Bonus Potential

Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Collectors to join our Student Loan Department, where you'll help borrowers find solutions to repay their student loans while building a fulfilling career.

Our MissionAt ACSI, we’re dedicated to continuous improvement for the benefit of our clients, employees, and community. We strive to make a difference by helping borrowers achieve financial stability while fostering a workplace that values diversity, respect, and teamwork.What You’ll Do

• Guide borrowers through repayment options via inbound and outbound calls with professionalism and care.
• Provide education on student loan debt resolution while de-escalating stressful calls.
• Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain accurate records of all interactions and conduct skip tracing when needed.
• Contribute to a collaborative team environment built on trust and mutual respect.

Your Path to Success

• Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).
• Hybrid Work Eligibility: After training and a minimum of 60 days of client-approved performance, enjoy the flexibility of working remotely two days a week.

What We’re Looking For

• Education: High school diploma required.
• Experience: Call center or debt collection experience is preferred, but not required.
• Skills:
• Strong de-escalation and communication abilities.
• Knowledge of FDCPA and state laws is a plus.
• Proficiency in MS Office and multitasking.
• Attention to detail, organizational skills, and professionalism.
• Mindset: A commitment to treating borrowers and teammates with dignity and respect (FFDR).

Why Choose ACSI?

• Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024)
• A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
• Flexibility and Growth: Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success.
• Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.

Summary

What We Offer

• Competitive Pay: $16.00 - $19.00/hour Uncapped Bonus Potential
• Work-Life Balance: Hybrid schedule with flexible hours.
• Comprehensive Benefits:
• Medical, dental, and vision insurance.
• Paid time off (PTO) and 8 paid holidays.
• 401(k) with matching eligibility after 90 days.
• Health savings account and additional insurance options (life, disability, critical illness, accident).
• Employee Perks:
• Paid training to set you up for success.
• Teledoc

Ready to Make an Impact?

Join a company that cares about your growth and well-being while making a meaningful impact in borrowers’ lives. Apply now—positions are filling fast!

Location: 304 Northcreek Blvd, Goodlettsville, TN, 37072

Automated Collection Services, Inc. is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Let’s work together to achieve greatness!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Vision insurance

Experience:

• Call center or debt collection: 1 year (Required)

Ability to Commute:

• Goodlettsville, TN 37072 (Required)

Ability to Relocate:

• Goodlettsville, TN 37072: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $19