What are the responsibilities and job description for the Customer Service Trainer (Portuguese or Haitian Creole) position at Automated Health Systems?
Trainer JOB DESCRIPTION
Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a training professional to join its team in Marlborough, MA.
Trainer Benefits:
- Health/dental/vision insurance/401 (k)
- Employee Wellness Program
- Comprehensive and ongoing training
- Strong company culture with career growth opportunities
JOB REQUIREMENTS
As a Trainer, you will be responsible for conducting and developing training materials for new hire and ongoing training of customer service and eligibility staff for a state-wide customer service center for Massachusetts Medicaid.
Trainer Qualifications for the position include:
- Minimum of three years of training or teaching experience required.
- Minimum of two to four years’ experience in a call center or health/human services environment preferred.
- Must possess excellent interpersonal communication, presentation, and strong organizational skills.
- Advanced PC skills (i.e., Microsoft Excel, PowerPoint) required; knowledge of Learning Management Systems (ProProfs) preferred.
- Knowledge of MA Medicaid programs preferred.
- Bachelor’s Degree in Health Education or related field required; equivalent experience/training considered.
AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers
"The Enlightened Choice in Health Service Management"
Job Type: Full-time
Pay: $21.84 - $26.30 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Marlborough, MA 01752
Salary : $22 - $26
