What are the responsibilities and job description for the Quality Assurance Specialist position at Automated Health Systems?
Automated Health Systems, a dynamic healthcare company, is looking to hire a Quality Assurance Specialist to join its team. This is an on-site position in our Pittsburgh, PA office.
Benefits :
- Health / dental / vision / supplemental insurance / 401(k) / Paid Time Off
- Comprehensive and ongoing training
- Employee Wellness Program
- Strong company culture with career growth opportunities
The Quality Assurance Specialist is responsible for real time analysis of all Contact Center traffic utilizing the Workforce Management Suite (system) application.
The primary responsibilities include making effective decisions to manage volumes, approve time off, shift changes and Contact Center activities that affect staffing and the department's ability to meet established Service Level Agreements (SLAs). This position requires strong analytical skills and the desire to embrace and initiate continuous improvement in the center.
The Quality Assurance Specialist requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals, client goals, and corporate objectives.
AHS is an Equal Opportunity Employer. Please visit our website for more information : www.automated-health.com / careers
The Enlightened Choice in Health Service Management"
