What are the responsibilities and job description for the Service Desk Support Specialist position at Automated Health Systems?
The Service Desk Specialist possesses the skills and knowledge to interface with internal and external business and technical staff. This individual must also be able to effectively communicate with end-users of varying skill levels and understanding. S/he identifies problems, performs initial analysis of situations and forwards information to the appropriate technical staff and also engages in follow-up communication with the end-user until the problem is permanently resolved. This individual utilizes the appropriate software tools to perform the job and participates in meetings with clients, technical staff and management when appropriate. S/he collects, manages, tracks and reports on all information pertinent to the Help Desk.
Knowledge - associate’s degree in computer or technical support preferred and at least one year of experience as a Help Desk Analyst. Solid knowledge of client/server and networking concepts and terminology. Hands on knowledge of Microsoft Office Suite and Windows required. Knowledge of Microsoft Windows Server systems and Microsoft Exchange Server is a plus. A certification highly desired. Experience with Microsoft Azure, AWS, Genesys Cloud, Microsoft Dynamics 365, and Microsoft Power Applications is highly desirable.
Skills/Abilities - Possesses excellent interpersonal skills and solid analytical and problem-solving skills. Ability to communicate effectively with individuals of varying knowledge and skills. Requires excellent oral communication skills. Exhibits ability to learn new skills to keep up with changing IT environment and improve the effectiveness of the Help Desk.
Experience – Minimum one year experience as a Help Desk Analyst. Experience troubleshooting and resolving technical issues across multiple platforms. Familiarity with ticketing systems and IT service management (ITSM) tools. Experience with desktop software tools used in the environment, including Microsoft Windows and Microsoft Office Suite. ITIL certification or similar is a plus.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: In person
