What are the responsibilities and job description for the Program Operations Team Lead position at Automated Media Inc.?
As Program Operations Team Lead, your essential job functions will include the following:
Operational Management of Key Program Elements and Specialty Areas
- Billing, claims, and reconciliation with Tire Manufacturers and OEM
- Price Match Guarantee Program
- Aftermarket Warranty Program
- Tire Manufacturer Promotions
- Tire Distributor Maintenance, Communication, and support
- Tire Pricing Operations support
- Marketing fund account management, reporting, and reconciliation
- Communications including announcements and newsletters to OEM, Tire Manufacturers, and Tire Distributor field personnel
Management of Assigned Specialty Areas
- Ensure that Program Elements managed by the Program Operations team meet the contractual agreements between AMI and the OEM.
- As necessary, work with appropriate Program Operations subject matter experts for assigned Specialty Area(s) to manage the program's operations.
- Serve as the primary OEM contact for all OEM program operations information.
- Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution.
Management of Special Projects and Initiatives
- Manage and execute assigned special projects in support of the Key Program Elements
- Lead communication with cross-functional areas.
- Manage daily project scope, communication, and implementation.
- Coordinate resources to facilitate the implementation of special projects.
- Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives.
Leadership, Mentoring & Coaching
- Manage and lead Program Operations associates to drive results and process efficiencies.
- Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives.
- Supervise day-to-day operational responsibilities.
- Complete a performance evaluation of each team member and recommend appropriate action such as promotions, coaching, merit increases, and termination.
- Determine staffing needs, interview potential candidates, and make recommendations to the management team for individual hires.
Other Duties as Assigned.
Position Requirements
- 1 years of experience in product management, project management, program management, product development, marketing operations, or similar is required.
- Experience managing a team in a complex customer-faced environment is required.
- Strong verbal and written communication skills are critical to success and are required.
- Ability to present thoughts, ideas, and concepts clearly in formal and informal venues is required.
- Attention to detail, and thinking systematically, are critical to success and are required.
- The ability to perform and thrive in a fast-paced environment is required.
- Proficiency in Microsoft Office (Outlook, Excel, and Word) is required. Proficiency with PowerPoint is a plus and a willingness to learn is required.
- Ability to build, maintain, and leverage business relationships, both internally and externally, is required.
Competencies Required
- Results Orientation
- Agility
- Initiative
- Influence
- Customer Focus
- Business Acumen
- Consults Widely
- Monitors Progress
- Measures Output by Others
- Weighs Alternatives
- Empowers Others
Physical Job Requirements
- Continuous viewing from and inputting data to a computer screen.
- Sitting for long periods.
- Travel as necessary (approximately 10%).
Drug Policy
- AMI is a drug-free environment.All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
