What are the responsibilities and job description for the Customer Success Analyst position at Automated Systems Inc.?
Summary:
ASI seeks a full-time Customer Success Analyst. This position is salaried and works on-site Monday through Friday 8:00AM – 5:00PM. Occasional overtime and weekend hours may be assigned. The candidate will serve as a point of contact for all support aspects with customers, sales representatives, and implementation team members.
Specific Responsibilities:
Provide excellent customer service by exhibiting professionalism and effective troubleshooting techniques to quickly resolve customer issues.
Develop a strong understanding of customers' business needs and apply appropriate solutions.
Build sufficient knowledge of ASI products and services and be able to provide customer training both remotely and on-site.
Accurately document all communication with customers in call track system.
Ensure that customer issues are escalated appropriately to internal departments and management.
Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.
Work on various special projects as needed.
Other duties as assigned.
Qualifications & Experience:
Excellent communication skills, including strong writing, reporting and business correspondence.
Strong mathematical skills.
Will Require telephone communication skills.
Customer Service skills which include being courteous, professional and patient.
Excellent problem-solving skills.
Strong attention to detail.
Strong basic computer skills, Windows OS, and Microsoft Office products.
Ability to work in a support team environment.
Banking or Financial industry experience is preferred but not required.
Valid driver’s license with a favorable driving history strongly preferred.
Education:
Bachelor's degree in Business, Finance or Economics or a related field preferred but not required.
Hours:
Monday through Friday 8:00AM – 5:00PM
Travels:
Ability to travel ~20% required.
Pay Range: 40k-50k/ Non-Exempt
** ASI encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position. ASI is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans’ status.
