What are the responsibilities and job description for the Customer Service Representative position at Automatic Leasing Service?
Benefits:
- Company parties
- 401(k)
- Bonus based on performance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
- Dental insurance
Primary Responsibilities:
- Receives and manages a high volume of customer inquiries via phone, email, website, etc.; answers all calls promptly and politely
- Identifies and assesses customers’ needs by asking appropriate questions and actively listening to their concerns
- Provides accurate, timely and complete information to customers and to teams using Company systems and tools; closes previous days’ calls; ensures all requests are ready to enable Next Day service
- Monthly reports – runs, produces, and distributes to appropriate teams
- Support driver installers in the field as needed.
Qualifications and Skills:
- High school degree or equivalent; able to pass drug test/background check
- Proficient in office systems and tools; Microsoft Word, Excel, PowerPoint, G Suite and Salesforce.
- Exceptional interpersonal and customer service skills
- Strong organizational skills; can multitask and prioritize daily work; effectively manages time
- Demonstrates critical thinking/problem solving capabilities; asks good questions; gains clarity on requests
- Excellent verbal and written communication skills; fluency in Spanish is highly desired but not required
Pay and Schedule
- Base rate $19.00-20.00 per hour
- Monday-Friday Schedule
Benefits
- Dental insurance
- Quarterly bonuses
- Annual raises
- 401k and profit sharing
- Health insurance
- Life insurance
- Paid time off and paid holidays
- Paid training
- Vision insurance
- And more!
Work Location: In person
Salary : $19 - $20
