What are the responsibilities and job description for the Bilingual Customer Service Representative position at Automation Personnel Services, Inc.?
BIL I NGUAL CUSTOMER SERVICE SUPERVISOR
Automation Personnel Services is looking for a Bilingual Customer Service Supervisor for a utility payment center based in Chattanooga, State. An ideal candidate will have 2 plus years of customer service experience related to processing payments for over the phone and in person customers. Pay Rate
22.00 per hour Schedule and Hours
7 : 45am-4 : 45pm Monday- Friday Bilingual Customer Service Supervisor Duties and Responsibilities
- Process telephone and in-person payments (Credit Card, Check, E-Check & Cash)
- Receive, sort, open and scan mailed in check payments
- Receive walk in customer Cash, Check and CC payments Apply payments to billing account
- Balance cash drawers and audit all daily deposits
- Scan and email customer correspondence as needed
- Account & Bill review / explanation (Charges, fees, etc.)
- Start / stop service requests as well as set up Payment Arrangements
- Website assistance (Recurring payments / Account Set-Up) Bilingual Customer Service Supervisor Qualifications and Requirements
- Fluent in English / Spanish is required
- Microsoft office proficiency
- Customer service and accounting experience is preferred
- High school Diploma or GED is required – some college a plus
- Background check and drug screen required Job Type
Full-time, permanent temporary status Benefits
Salary : $22
