What are the responsibilities and job description for the Order Management Specialist position at Automation Service?
Job Summary
Order Management Specialists will interact with customers by addressing inquiries, entering customer orders, placing, and tracking material orders and resolving complaints to find workable solutions.
Core Duties & Responsibilities
- Interacts with Allied team members, customers and vendors via telephone, email, or in person to provide support and information on products or services.
- Maintains a positive, empathic, and professional attitude toward customers at all times.
- Enters sales orders, discreet purchase and work orders after receipt of validated customer purchase order and completed estimate.
- Fields customer questions and complaints; when the issue is beyond the specialist knowledge, escalates to Order Management Manager for resolution.
- Manages Sales Order dates to make sure the customer is informed, by re-acknowledgement of the sales order, of any expected delayed shipments.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Performs other related duties and projects as assigned. Some additional duties may include packing, shipping, and receiving materials.
Qualifications & Requirements
- 3 years of Proven work experience as an Order Entry Specialist or similar role
- Excellent customer service communication skills including active listening.
- Knowledge of inventory management
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Actively seeks information to understand customer circumstances, problems, expectations, and needs.
- Acts independently and on own initiative.
- Uses understanding of customer needs to initiate solutions.
- Critical thinking and problem-solving skills
- Ability to effectively present information in a clear and organized manner, and respond professionally and appropriately to questions of managers, reps, and customers.
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Regularly repeat the same movements when entering data.
