What are the responsibilities and job description for the Technical Support Specialist Industrial Automation DrivesServos position at Automationtechies?
Industrial Automation products company with product lines that include : PLCs, HMIs, Communications, Drives, Motors, Motion, Process / Fluid Power, and Power Distribution, needs experienced Automation Support Consultants / Automation Engineers in the North Atlanta, GA area. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone.
Why work here? :Responsibilities :
- Customer Support / Troubleshooting - Provide solutions to customer issues received via phone, email, and / or chat. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in troubleshooting.
- Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train / re-train on existing products to increase knowledge.
- Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.
- Requires a Technical Degree, a min. of 5 years of experience, or a minimum of 8 years of industry experience.
- Experience with AC servo, Variable frequency drives, and stepper systems products required
- PLC programming and troubleshooting / start-up experience preferred
- Experience setting up and troubleshooting Windows to industrial Ethernet network preferred
- HMI programming and troubleshooting experience preferred
- Communications experience with various industry networking solutions (DeviceNet, Profibus, etc.) is preferred
Qualifications :
To comply with some state laws, the annual base salary range for this position has been provided. The range given is broad and should be considered as a guideline only. Our client will consider a candidate’s work experience, education / training, key skills, the salaries of current employees in similar roles, and other factors when extending an offer.
