What are the responsibilities and job description for the Account Director, WordPress VIP position at Automattic Inc.?
WordPress VIP (WPVIP), the enterprise division of Automattic, is the world’s leading content management platform. Together with Parse.ly, our analytics platform, we help the world's largest companies (Meta, Salesforce, The New York Times, Disney, and hundreds more) create innovative digital experiences and give them the key insights they need to be sure that their content reaches its potential.
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
We are looking for a motivated and business-focused Account Director to join our team, which is responsible for customer retention and growth at WordPress VIP. As the customer’s strategic advisor, the Account Director is the point person for their business, working with senior level technical, marketing, content, and procurement contacts. The right candidate will be able to learn the customer’s business and objectives, build relationships, and identify opportunities for expansion. The Relationship Management team works across both CMS and Analytics customers.
Responsibilities :
- Build and maintain strong relationships with a book of WordPress VIP customers, developing an understanding of the customer’s business objectives and success metrics.
- Partner with the Customer Success team to ensure customer retention.
- Identify and pursue strategic opportunities for expansion within the accounts.
- Steer complex pricing negotiations with key stakeholders.
- Proactively communicate needs, alerts, and statuses internally.
Requirements :
Salary range : $80,000 - $165,000 USD, with a variable component. Please note that salary ranges are global, regardless of location, and we pay in local currency.
This isn’t your typical work-from-home job : we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page.
Diversity, Equity, & Inclusion at Automattic
We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians : We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices.
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Salary : $80,000 - $165,000