Customer Service Representative / Data Entry

Job Summary :

The Customer Service Representative / Data Entry role combines customer support and data entry tasks. This position requires an individual who is detail-oriented, communicates effectively, and can manage both customer inquiries and inputting information into various systems accurately. The representative will interact with customers via phone, email, or chat, while also ensuring that customer data is correctly entered into databases for processing and record-keeping.

Key Responsibilities :

Customer Service :

Provide prompt and professional assistance to customers via phone, email, or chat.

Address customer inquiries, issues, or complaints by troubleshooting and providing solutions.

Assist in product or service information, processing orders, and managing account-related queries.

Maintain a high level of customer satisfaction by ensuring timely and effective issue resolution.

Data Entry :

Accurately enter customer information, order details, and other data into company databases and systems.

Review and update data to ensure accuracy and completeness.

Manage high volumes of data entry without sacrificing quality or efficiency.

Ensure confidentiality and security of sensitive customer information.

Problem Resolution :

Collaborate with other departments to resolve customer issues, escalating more complex problems when necessary.

Document customer interactions and data entry details accurately in CRM or other systems.

Follow-up and Documentation :

Follow up on customer inquiries or requests to ensure satisfaction.

Maintain organized records of customer interactions and data entry processes for future reference.

Reporting :

Assist in generating reports or summaries related to customer service performance or data trends.

Participate in quality control checks for both customer service and data entry tasks.

Skills and Qualifications :

High school diploma or equivalent required; some college coursework preferred.

Previous experience in customer service or data entry preferred.

Strong written and verbal communication skills.

Excellent attention to detail and accuracy.

Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar software.

Ability to multi-task and prioritize tasks in a fast-paced environment.

Strong organizational and time management skills.

Ability to handle sensitive information with discretion.

Work Environment :

This position may require flexible hours, including weekends or evenings, depending on the company’s needs.

Work is typically performed in an office environment or remotely, depending on the employer's policy.

Physical Requirements :

Must be able to sit for extended periods.

Occasional lifting of office supplies or materials may be required.