What are the responsibilities and job description for the Cancellations Specialist position at AUTOMOBILE PROTECTION CORPORATION?
Job Title:
Cancellation Specialist
Job Code:
CNCLSPEC
Department:
Operations
Reports to:
Cancellation Supervisor
FLSA Status:
Non-Exempt (Hourly)
Grade:
10
Salary Band:
Admin/Operations
Updated:
January 2024
Summary
The Business Processing department ensures that APCO’s contracts pass all eligibility requirements. A close partnership with both our agents in the field and dealership personnel drives success.
The Cancellation Team processes all cancellations for the Contract Holders, Dealers and Lenders, confirming the submitted documentation passes all eligibility requirements per the terms of the Contracts.
Essential Duties and Responsibilities
- Champion a continuous improvement mindset and propose, design, and implement innovative solutions to increase the efficiency and compliance of the business processing department.
- Review high volume of cancellations submitted to examine, identify, and resolve cancellations for missing, incorrect information and completeness, to process completed cancellations and to verify validity of cancellation exceptions.
- Ensure timely, accurate, and consistent file documentation.
- Provide cancellation tracking report.
- Provide cancellation quotes for lenders and sellers when requested.
- Provide timely and professional responses to all inbound and outgoing inquiries whether verbally or in written communications.
- Scan, index, and appropriately route incoming documentation.
- Maintain a depth of knowledge regarding facets of the business to include online systems, claims, financing, vehicle information, and general product knowledge.
- Embrace and support all our core values.
Education and Experience
- High School Diploma or GED Required.
Skills
- Microsoft Suite experience to include Excel, Word, Outlook required.
- Ability to identify, develop, and implement process improvements.
- Must have strong skills in verbal and written communications.
- The ability to work independently and perform essential responsibilities with minimal supervision.
- The ability to pay attention to the minute details of a project or task and to perform work accurately and thoroughly.
- The ability to demonstrate conduct conforming to a set of values and accepted standards and to engage in productive work relationships with a variety of personalities and individuals.
- Ability to adapt to shifting priorities and timelines. Must be able to effectively prioritize multiple tasks effectively in a high-pressure deadline driven environment.
- Requires the ability to maintain confidential information.
Physical Demands
While performing the duties of this job, the employee is regularly required to type and look at a computer screen for lengthy periods of the day. The employee must be able to sit for lengthy periods of time.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the responsibilities and the job qualifications of the position.
Employee Date
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.
