What are the responsibilities and job description for the Claims Adjuster position at AUTOMOBILE PROTECTION CORPORATION?
Position Overview:
Manage and process claims related to windshield repair and replacement. Interact with customers, and repair facilities to ensure a seamless and efficient claims process.
Key Responsibilities:
- Process and review windshield repair/replacement claims in a timely and accurate manner.
- Assist customers in understanding their coverage and claims process.
- Coordinate with repair facilities to schedule and track repair appointments.
- Ensure proper documentation and record-keeping for all claims.
- Handle customer inquiries, providing status updates and resolving any concerns or issues.
- Work closely with repair facilities to ensure the quality and timely completion of repairs.
- Monitor claim progress to ensure customer satisfaction and compliance with company policies.
- Resolve disputes or issues related to claims, ensuring a positive experience for all parties involved.
- Locating new repair facilities.
Qualifications:
- Previous experience in claims processing or customer service is a plus.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with strong problem-solving abilities.
- Proficient in using computer systems and software for claims processing.
- Knowledge of automotive repair processes and insurance policies is an advantage.
- Bi-lingual
