Summary

The GAP/ETCH Claims Department is responsible for administering APCO’s GAP Deficiency Waiver Addendum and GAP Insurance Policy programs. These products are designed to assist customers in the event their vehicle is declared a total loss, but the insurance settlement is not enough to cover the loan balance owed on the vehicle. The department is also responsible for administering claims for APCO’s ETCH Registration and Warranty products, which are designed to be a theft deterrent. In the event that a theft does occur and the vehicle is a total loss as a result, the ETCH Warranty and Registrations are designed to issue a payment.

Essential Duties and Responsibilities

The GAP Claims Customer Service Representative will receive ACD Calls from customers, dealers, lenders, and any other parties pertaining to GAP Claims. The Customer Service Representative will also enter incoming mail and faxes into the GAP system, email correspondence with customers and lenders when appropriate and (if time permits) call the customer for missing information. 

The above statements are intended to only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. 

Education and Experience

• High School Diploma or equivalent
• Must be able to handle up to 50 calls per day
• Computer literate with experience working with Microsoft programs such as Outlook, Word and Excel 
• High attention to detail and accuracy 
• Strong data entry/typing/10-key skills
• Excellent attendance
• Excellent customer service skills as well as written and verbal communication skills
• Ability to work both independently and in a team environment 
• Previous Claims experience is a preferred but not required 

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.