GAP/Etch Claims Support Specialist

Summary 

The Claims Administrative Assistant II is responsible for providing clerical support for the GAP department by entering all claims into the Claims System that has been received via telephone, fax, e-mail and mail.  Duties include but are not limited to; scanning, document management, state filings and other administrative tasks per the specific needs of internal and external customers.

Essential Duties and Responsibilities

• Acts as back up to Claims Adjusters and Claims Customer Service Representatives in the area of logging incoming documents, taking phone calls, and adjusting claims when needed.
• File Maintenance for both complete and incomplete files
• File Maintenance for denied claims
• Letter Maintenance for both complete and incomplete files
• Calling GAP waiver customers, lenders, and insurance companies for missing information 
• Email Correspondence with customers when appropriate
• Check inquiries
• Back up for Claim Check Release Process
• Back up for Claim Check Mailing, including maintaining file copies sent to contract holders
• Assist in providing customer satisfaction by notifying contract holders of missing information to ensure efficient claims adjudication.
• Verify file contents to ensure efficient claims handling

The GAP Clams Administrative Assistant II must be familiar with and able to accurately identify the following:

• All GAP Deficiency Waiver Programs (both insurance and debt waiver) administered by Aegis
• All ETCH Warranty Programs
• Carrier-specific waivers and insurance forms
• Insurance settlement detail/valuation documents and proof of payment
• Detailed vs. incomplete payment history provided by the Lender
• Bill of Sale documentation
• Book Out/Manufacturers Invoice
• Insurance Declarations Page
• Loan/Lease agreement 
• Police reports
• The Underwriters that insure the products Aegis administrates
• Claim denial criteria by Carrier

Education and Experience

• High school diploma or equivalent
• ­2-3 years of professional service experience as an administrative assistant

Skills

• Ability to work both independently and in a team environment
• Ability to identify required claims documentation, claims status, and missing documentation 
• from claim files
• Ability to recognize all GAP Programs (both insurance and debt waiver)
• Ability to recognize all ETCH Warranty programs
• Familiarity with Web-based computer system
• Familiarity with finance and insurance documents
• Knowledge of address and phone and fax information for claims correspondence
• Knowledge of Fair Claims Practices
• Strong internal and external customer service skills
• Strong Data Entry skills (alpha-numeric and 10-key)
• Strong time management and organizational skills
• Strong Multi-tasking skills
• Written and verbal correspondence with Agents, Dealers, Insurance Companies, Underwriters, Lenders, Borrowers, etc.

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employee signature below constitutes the employee’s understanding of the responsibilities and the job qualifications of the position. 

Employee__________________________________ Date_____________ 

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.