What are the responsibilities and job description for the Seller Implementation Specialist position at AUTOMOBILE PROTECTION CORPORATION?
Job Title:
Seller Implementation Specialist
Job Code:
SLIMPSPC
Department:
Operations
Reports to:
Seller Implementation Supervisor
FLSA Status:
Non-Exempt (Hourly)
Grade:
12
Salary Band:
Admin/Operations
Updated:
January 2024
Summary
The Implementation Department is responsible for ensuring the highest levels of support, setup, and stability of online systems across all APCO brands. A close partnership with both our agents in the field and dealership personnel drives success. We rely on our Sales and FAST teams to provide clear and concise information to ensure a smooth installation for our agent and dealer partners.
The Seller Implementation Team is focused on the set up and maintenance of our selling partner accounts, maintaining positive relationships with our internal Sales Team and client agencies, and solving client issues and inquiries to ensure system access and accurate product rating.
Essential Duties and Responsibilities
- Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions to increase the efficiency and compliance of the implementation department.
- Review and verify incoming documentation for accuracy and coordinate with sales team to resolve missing or incomplete documents.
- Provide system account setup, access, and maintenance for new and existing agencies and selling partners including but not limited to programs, rates, commissions, logins, demonstration accounts, etc.
- Scan and store documentation received as needed for future access.
- Create, review, and maintain customer and vendor accounts in accounting software as needed.
- Ensure rating structures and programs are complete and accurate as submitted prior to submission for quality control.
- Provide timely and professional responses to all inbound and outgoing inquiries whether verbally or in written communications.
- Ensure timely, accurate, and consistent file documentation.
- Drive for superior customer experiences.
- Establish positive and productive relationships with internal and external stakeholders and provide necessary support and resolution for any issues.
- Maintain a depth of knowledge regarding facets of the business to include online systems, claims, financing, vehicle information, and general product knowledge.
- Engage in special projects, process improvements and system enhancements as needed.
- Assist with other tasks as needed.
- Embrace and support all our core values.
Education and Experience
- High School Diploma or GED Required.
- Associate degree in business administration, finance, or a related field preferred.
- A minimum of 1 years’ experience working in client support or operations.
Skills
- Microsoft Suite experience to include Excel, Word, Outlook required.
- Ability to identify, develop, and implement process improvements.
- Strong decision-making and critical thinking skills within guidelines of company procedures and the ability to apply principles of logical and scientific thinking to a wide range of problems.
- Innovative thinking with ability to mobilize ideas into action.
- The ability to work independently with minimal supervision and accept responsibility for their actions.
- Must have strong skills in verbal and written communications.
- The ability to pay attention to the minute details of a project or task and to perform work accurately and thoroughly.
- The ability to demonstrate conduct conforming to a set of values and accepted standards and to engage in productive work relationships with a variety of personalities and individuals.
- Ability to adapt to shifting priorities and timelines. Must be able to effectively prioritize multiple tasks effectively in a high-pressure deadline driven environment.
- Requires the ability to maintain confidential information.
- Ability to travel up to 10%.
Physical Demands
While performing the duties of this job, the employee is regularly required to type and look at a computer screen for lengthy periods of the day. The employee must be able to sit for lengthy periods of time.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the responsibilities and the job qualifications of the position.
Employee__________________________________ Date_____________
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.
