Summary

The VSC Payment Processor processes claims and provides assistance to contract holders, dealers/repair facilities, agents, and other internal departments. 

Essential Duties and Responsibilities

• Examine, process, calculate and pay mechanical breakdown claims, documentation and reports, etc.  
• Must be able to handle up to 60 calls per day.  Answer in-bound as well as make outbound calls regarding payments and concerns of contract holders, dealers/repair facilities, and agents. 
• Comply with state laws, policy and company procedures.  
• Assist contract holders, dealers/repair facilities and agents with problems or questions regarding their claims and/or policies. 
• Enter and verify data for computer processing.  
• Follow up on phone calls to ensure prompt payment of all claims. 
• Must be able to work 11 am – 8 pm M-F, rotating Saturday from 9 am-12 pm 

Education and Experience

• High School Diploma or equivalent 
• Must be able to type at least 30 wpm  
• Bilingual – English / Spanish is a plus 

Skills

• Customer service orientation
• Multi-tasking capabilities 
• High attention to detail and accuracy
• Comfortable working in a fast-paced environment 
• Computer literate with experience working with Microsoft programs such as Outlook, Word and Excel
• Strong data entry/typing/10-key skills
• Ability to work independently and in a team environment
• Honorable and operates with integrity 
• Previous claims experience is preferred but not required

Physical Demands

While performing the duties of this job, the employee is regularly required to type, wear a headset and look at a computer screen for long periods of the day. The employee must also be able to sit for long periods of time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.