What are the responsibilities and job description for the Automotive Service Advisor position at Automotive Dynamics LLC?
Job Title: Automotive Service Advisor
Location: 6411 Holly Springs Parkway, Woodstock GA 30114
Job Type: Full Time
About Us:
Automotive Dynamics is a trusted leader in the automotive service industry, dedicated to providing top-notch customer experiences and high-quality vehicle care. With a team-oriented environment and a focus on growth and development, we pride ourselves on delivering excellence in everything we do.
Position Overview:
We are seeking a personable and detail-oriented Automotive Service Advisor to join our team. In this role, you will be the bridge between our customers and our service technicians, ensuring clear communication, exceptional customer service, and efficient workflow. You will play a critical role in building trust and long-term relationships with our clients.
Responsibilities:
- Greet customers warmly and professionally, ensuring a positive first impression.
- Listen to customer concerns and document vehicle symptoms accurately for the service team.
- Provide detailed explanations of recommended services and repairs, including costs and timelines.
- Maintain open communication with customers throughout the repair process, providing updates as needed.
- Prepare accurate work orders, estimates, and invoices.
- Coordinate with technicians to ensure timely completion of work.
- Schedule appointments and manage the service department’s workflow.
- Resolve customer concerns promptly and professionally.
- Stay updated on product knowledge and automotive repair trends.
Qualifications:
- Previous experience as a Service Advisor or in a customer-facing role within the automotive industry is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient with computer systems and service management software.
- Knowledge of automotive systems and repairs (preferred but not required).
- Exceptional organizational and time management skills.
- A positive attitude and a commitment to delivering excellent customer service.
What We Offer:
- Performance-based pay with base salary.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
- Employee discounts on services and products.
How to Apply:
If you’re passionate about the automotive industry and excel at providing exceptional customer service, we’d love to hear from you! Please send your resume to automotivedynamicsga@gmail.com
Join our team and help us drive exceptional experiences for our customers every day!
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to Relocate:
- Woodstock, GA 30188: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $120,000