Sales Supervisor

Description

The role is focused on leading and supporting the sales team to achieve and surpass sales targets while ensuring a positive and efficient work environment. Responsibilities include training and coaching team members, monitoring performance metrics, and addressing underperformance. The role also involves handling customer complaints and resolving escalated issues.

Key Responsibilities :

• Lead and motivate the sales team to meet and exceed sales targets.
• Provide training, coaching, and performance feedback to team members.
• Identify high-performing team members and encourage best practices across the team.
• Monitor sales performance metrics and address gaps or underperformance.
• Ensure sales policies and procedures are followed by all team members.
• Assist team members with closing sales and upselling opportunities.
• Act as the primary point of contact for escalated issues.
• Ensure all customers receive a five-star experience on the sales floor.
• Resolve customer complaints and conflicts efficiently and professionally.
• Prepare and share daily, weekly, and monthly sales performance reports.
• Communicate company updates, promotions, and goals to the sales team.
• Create and manage schedules to ensure appropriate floor coverage.
• Collaborate with upper management to align sales strategies with company objectives.
  
  

Qualifications

Required Skills :

• High school diploma or equivalent.
• Proven experience in sales or retail management.
• Proficiency in using sales software and reporting tools.
  
  

Comprehensive benefits package including Medical, Dental, Vision, 401(k), Paid Time-Off, flexible work schedule.

Must be authorized to work in the United States on a full-time basis