What are the responsibilities and job description for the Project Coordinator position at Automotive Lift Service?
Company Description:
Automotive Lift Service is a trusted leader in the automotive and garage industries, specializing in the installation, inspection, and maintenance of automotive lifts and garage equipment. Known for our commitment to quality, safety, and efficiency, we serve both commercial and residential customers nationwide.
About the Role:
The Project Coordinator plays a key role in managing the flow of service work, scheduling field teams, and aligning service delivery with operational goals. This role goes beyond basic scheduling — it involves project planning, resource management, cost-efficiency, and proactive coordination with both internal teams and customers. The Project Coordinator ensures jobs are properly prepared, efficiently scheduled, and tracked through to completion with a focus on minimizing return trips and maximizing profitability.
Key Responsibilities:
- Coordinate service project workflows across 75 technicians, balancing job readiness, labor availability, technician skillsets, and geographic efficiency.
- Plan and adjust schedules daily based on job complexity, technician fit, cost considerations, and customer deadlines.
- Monitor follow-up dates, customer communication, and job statuses to ensure active pipeline management and timely follow-through.
- Collaborate with operations, finance, and field leadership to avoid redundancy, eliminate waste, and keep service execution aligned with business goals.
- Identify gaps in technician coverage or prep work and escalate potential risks early to avoid delays or return trips.
- Track project priorities, communicate updates, and serve as the go to coordinator for install and service readiness, logistics, and cost-effective dispatching.
- Regularly review sales order reports, flag discrepancies between systems, and ensure accurate documentation from scheduling through job completion.
- Recommend process improvements that support route optimization, coverage zoning, and technician productivity.
- Maintain clear documentation and provide administrative support to ensure jobs are fully documented, invoiced, and closed out efficiently.
Qualifications:
- Bachelor’s degree in business, project management, operations, or related field and three to five years of relevant experience—or a comparable mix of education and work history.
- Proven experience in field service, construction, dispatching, or service technician management.
- Familiarity with project planning concepts like resource management, cost control, or continuous improvement.
- Strong organizational skills with a focus on efficiency, accuracy, and time management.
- Comfortable using scheduling and project management tools; experience with NetSuite, ServicePro, or similar platforms, preferred.
- Ability to critically assess project needs, apply logic to scheduling decisions, and maintain awareness of cost impacts.
- Confident communicator who works well with cross-functional teams and customers to ensure expectations are aligned and met.
Why Choose Automotive Lift Service?
We believe in creating a supportive and inclusive work environment where every team member can grow, learn, and do their best work. If you're looking for a stable and rewarding career, we encourage you to apply!
Competitive Pay and Benefits: We offer competitive pay based on experience, plus a comprehensive benefits package including healthcare, retirement plans, paid time off, cell phone reimbursement, and more!
Career Growth: Opportunities for ongoing training and advancement.
Work-Life Balance: We prioritize work-life balance to ensure our team members have time for their personal lives and well-being.
Ready to Apply? Submit your resume today, and a representative from Human Resources will be in contact with you soon!
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- What are your salary expectations?
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Hanover, PA 17331 (Required)
Ability to Relocate:
- Hanover, PA 17331: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $75,000
